Do you provide IT support in Sandton?
Yes, AMEA provides on-site IT support in Sandton, including Sandton City, Rivonia, Bryanston and Morningside, alongside remote support and monitoring.
Johannesburg head office, engineers on site across Gauteng
IT Support in Johannesburg for Businesses and Nonprofits
AMEA Technologies is a Johannesburg IT support company that looks after the computers, networks, Microsoft 365 or Google Workspace and security of businesses and nonprofits across the city. Engineers work from the Johannesburg office and come on site anywhere in Gauteng, remote support runs Monday to Friday from 08:00 to 17:00, and managed clients are monitored around the clock.
What IT support does AMEA provide in Johannesburg?
AMEA provides every kind of business IT support in Johannesburg, from day-to-day help for staff to managed IT, security, cloud, backups, networks, hardware and meeting-room AV.
- Managed IT support: Monitoring, patching, backups and engineer support for a fixed monthly fee.
- Cybersecurity and POPIA: MFA, endpoint protection, security monitoring, incident plans and staff training.
- Microsoft 365 and Google Workspace: Licensing, migration, email security and day-to-day administration.
- Backup and disaster recovery: Immutable, off-site backups with scheduled test restores.
- Networks, WiFi and firewalls: Office networks, fibre with LTE failover, cabling and SD-WAN.
- Laptops, desktops and software: Partner-priced devices configured before they reach your desk.
- Meeting rooms and video conferencing: Teams Rooms and Zoom Rooms installed and supported on site.
- Fractional CIO and IT advice: Part-time ownership of IT strategy, budget and vendors.
When is IT support available?
IT support is available Monday to Friday, 08:00 to 17:00 SAST, by phone or email, with direct access to the engineers who know your setup. Monitoring on managed plans runs 24 hours a day, so most faults are picked up before staff notice them.
Do engineers come to the office?
Yes, AMEA engineers come on site anywhere in Johannesburg for installations, hardware rollouts, network and cabling work and meeting-room AV. Everyday fixes are handled remotely, so nobody waits for a drive across the city.
Which parts of Johannesburg and Gauteng get on-site IT support?
On-site IT support covers the whole of Johannesburg and the rest of Gauteng, from Sandton, Rosebank and Randburg to Midrand, Fourways, Centurion, Pretoria and the East and West Rand.
Do you provide IT support in Rosebank?
AMEA supports businesses in Rosebank, Parktown, Melrose and Illovo with on-site visits and remote managed IT.
Do you provide IT support in Midrand?
AMEA provides on-site and remote IT support in Midrand, including Waterfall, Kyalami and Halfway House.
Do you provide IT support in Randburg?
AMEA supports businesses in Randburg, Ferndale, Northcliff and Linden with managed IT, cybersecurity and hardware procurement, on-site and remotely.
Do you provide IT support in Fourways?
AMEA provides on-site and remote IT support in Fourways, Lonehill, Dainfern and Sunninghill.
Do you provide IT support in Centurion?
Yes, AMEA supports businesses in Centurion, Irene and Highveld with on-site visits and remote managed IT services.
Do you provide IT support in Pretoria?
AMEA provides on-site and remote IT support in Pretoria, including Hatfield, Brooklyn, Menlyn and Lynnwood.
Do you provide IT support elsewhere in Gauteng?
AMEA provides on-site support across the rest of Gauteng, including the East Rand (Boksburg, Kempton Park, Germiston), the West Rand (Roodepoort, Krugersdorp) and Soweto, with remote support in between visits.
Outside Gauteng? See every area AMEA serves, including partner-delivered on-site cover in Cape Town and Durban.
Ad-hoc IT support or managed IT: which does a Johannesburg business need?
A Johannesburg business with ten or more staff who rely on email and cloud apps all day usually needs managed IT. A fixed monthly fee with monitoring costs less than paying per call-out once things start breaking.
| Ad-hoc IT support | Managed IT (AMEA) | |
|---|---|---|
| How you pay | Per hour or per call-out, after the fault | Fixed monthly fee per user or device |
| Who notices problems | Your staff, when something stops working | Monitoring, usually before staff notice |
| Patching and security | Only when someone asks | Automated patching, endpoint protection and MFA as standard |
| Backups | Not checked | Monitored daily and test-restored on a schedule |
| Power and fibre outages | Dealt with after the damage | UPS, surge protection and failover planned in advance |
| Best for | A handful of staff with a simple setup | Businesses of 10 to 300 users that rely on IT all day |
Wondering what it costs? Read how much managed IT services cost in South Africa, with published 2026 price ranges and what should be included.
What IT problems come up most for Johannesburg businesses?
Three problems come up most in Johannesburg: power cuts that damage equipment, fibre outages that cut the office off from the cloud, and clients asking for proof of security and POPIA controls.
How do Johannesburg offices keep IT running through power cuts?
Johannesburg offices keep IT running through power cuts with a UPS sized for the network and server, surge protection on every desk, and systems that shut down cleanly instead of crashing. Load shedding has eased, but municipal outages and substation failures still hit parts of the city for hours at a time.
Load shedding IT continuity guideWhat happens when the office fibre line goes down?
When the office fibre line goes down, a second connection on LTE or 5G takes over automatically if the firewall is set up for failover. Cable theft and roadworks cut fibre in Johannesburg often enough that a single connection is a single point of failure for every cloud application the business uses.
Networking and failoverWhy do Johannesburg businesses get security questionnaires from clients?
Johannesburg businesses get security questionnaires because their larger clients, especially banks, insurers and listed companies in Sandton and Rosebank, have to show POPIA and supplier-risk controls. MFA, endpoint protection, tested backups and a written incident response plan answer most of those questions.
Cybersecurity and POPIAHow do you switch IT support to AMEA?
Switching IT support to AMEA takes two to four weeks and four steps: a free health check, an assessment of your setup, onboarding, then day-to-day support.
01
Take the free health check
Twelve questions, an instant score and a prioritised list of what to fix first.
02
Assessment and quote
An engineer reviews your devices, network, accounts and backups, then quotes a fixed monthly fee.
03
Onboarding
Monitoring is deployed, admin access and documentation are collected from your previous provider, and gaps are closed.
04
Day-to-day support
Your staff call or email the team, monitoring runs around the clock, and you get a monthly report.
FAQ
IT support in Johannesburg: questions, answered
Yes. AMEA Technologies is an IT support and managed IT company headquartered in Johannesburg, Gauteng, founded in 2018. Its engineers work from the Johannesburg office and travel on site across the city and the rest of Gauteng.
Managed IT support in South Africa typically costs between R400 and R1,500 per user per month excluding VAT and licences, according to price lists providers published in 2026, while ad-hoc support is billed at roughly R350 to R900 an hour. AMEA quotes a fixed monthly fee per user or device after a free assessment of your setup.
IT support is available Monday to Friday, 08:00 to 17:00 SAST, by phone on 072 798 6893 or 076 196 6291 and by email at sales@ameatech.co.za. On managed plans, monitoring runs 24 hours a day so faults are usually picked up before staff notice them.
Yes. AMEA supports Johannesburg businesses and nonprofits from around ten staff up to about 300 users, on a fixed monthly managed IT contract or on a project basis. Very small offices with a simple setup can start with a one-off health check and project work.
Yes. Switching takes two to four weeks: AMEA assesses your environment, collects admin access and documentation from the outgoing provider, deploys monitoring and closes any security gaps, and your staff keep working throughout.
Yes. AMEA supports Johannesburg NGOs and NPOs with the same managed IT and security services as businesses, and helps them apply for and set up Microsoft, Google and other technology grants so licences cost little or nothing.
Written and reviewed by the AMEA Technologies engineering team in Johannesburg. Last updated .
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